November 9-11, 2017
Fantastic General Session SpeakersDonna Cutting, CSPOpening General Session: Thursday, 9:00am
Donna Cutting, CSP is the author of two books on customer service. Her most recent book, “501 Ways to Roll Out the Red Carpet for Your Customers,” was named by Forbes columnist Shep Hyken as one of the best business books of 2015. As the Founder and CEO (Chief Experience Officer) of Red-Carpet Learning Systems, Inc., she leads a team of customer service experts that train organizational leaders turn prospects into delighted customers; and delighted customers into raving fans. Also an in demand keynote speaker, Donna has presented, consulted and developed training programs for a variety of customers in the senior living and healthcare; hospitality and entertainment; financial; and other fields. http://redcarpetlearning.com/
Opening General Session: Friday, 9:15amBreakout Session: Friday, 11:50am
Matt Booth is an internationally known attitude expert. You might say, “aren’t we all!” but in truth an attitude expert is someone who understands that the success or failure of a person’s life is secured by their attitude towards it. Matt’s humor, quick wit, and ability to connect with people will create meaningful attitude changes. Matt has enjoyed getting to share his message throughout the United States and with international audiences around the world. Matt grew up on a farm in Southwest Wisconsin in the heartland of America. He lives in Dubuque, Iowa on the banks of a small creek that feeds into the mighty Mississippi with his lovely wife Joie and their sons Carter and Graham. http://www.mattbooth.com/
Tim CusackOpening General Session: Saturday, 8:15amBreakout Session: Saturday, 1:00pm
Tim Cusack has entertained thousands over 25 years of speaking, training and entertaining, working with some of the largest companies in the United States. From the classroom to the boardroom, Tim presents his audiences with unique experiences and original perspectives, connecting with audiences one individual at a time. He has the rare ability to relate to large groups of people on a personal level. Tim enhances organizational culture through humor, stories and insights. He delivers meaningful and dynamic programs that inspire people to appreciate life, work and relationships. His performances fuse thought provoking, meaningful stories with candid audience connections – and guaranteed laughs throughout. http://timcusack.com/
SNS Credentialing Exam
When: Wednesday, November 8th • 1:00pm
Where: Suite 14 • Century Center
Visit www.schoolnutrition.org/credentialing for eligibilty requirements, preparation resources and registration.
Registration closes on October 18th!
Entertainment & Networking you will NOT want to miss!!!
Are you local to South Bend or plan to come to town on Wednesday evening? Join us for a tour of the Studebaker Museum. Stanz Foodservice, Inc. will provide a shuttle from the Century Center to the museum and back, but please indicate whether or not you plan to take advantage of this service while registering for conference. You may also feel free to drive to and from the event on your own. https://studebakermuseum.org/Wednesday, November 8, 20177:00pm - 9:30pm
"Indiana Local" Tasting ReceptionThursday, November 9, 20175:00pm - 7:30pmThe Great Hall
Fun Pianos! by 176 KeysFriday, November 10, 20177:00pm - 9:00pm (Immediately after Dinner)
Entertainment Sponsored in part by:
Registration OptionsPlease read the information on the Online registration page before beginning registration!!! or
Reminder: The new registration form is a fillable .pdf document.
Note: Accommodations are the responsibility of the attendee.
Only a certain number of rooms can be held at the host hotel, however,
several rooms are being held at an additional hotel only 2 blocks from the Century Center.
Check back to this page often for updates as they come available!